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LIFE AT SOUTHCARE

Notice to our Visitors and Friends,

We are happy to announce that we can facilitate visits to our homes! There are some specific measures we have to put in place in accordance with the latest government guidance to ensure the health and safety of our residents, reduce the risk of infection and the spreading of germs.  If you wish to visit one of our homes, please take into the consideration the following points:

  • Please book an appointment before visiting our home. Appointments must be made between Monday and Friday, preferably with the Manager or Administrator. Visits can be booked for any day of the week but please understand that we will not be allowed to let you in without an appointment. 
  • Please also be aware that currently only one person can conduct visits with a resident. We know this won’t be an easy decision for those with big families but please discuss this amongst your family members as well as the resident to decide who will become the designated visitor. 
  • Please help us to keep these protocols in place. We understand you all want to see your loved ones but please be patient. Failure to adhere to the governmental guidance puts us at risk of being placed in lockdown again, so we are doing all we can to ensure you can see your loved ones face to face. As long as we all work together and in accordance with the latest governmental and health guidance, we can continue to have visits at our home safely. Thank you for your support here.

keeping you safe. connected. informed.

Despite the lockdown,

we're here, we're open & proud to care

We’re going above and beyond to ensure your family and ours are protected and healthy. 

We are conscious that recent news reports have heightened concerns surrounding care homes and their capabilities during this pandemic. We would like to take this opportunity to offer some reassurance that we have a clear plan in place to protect your loved ones, those caring for them and minimise the risk of infection in our homes.

Our residents’ quality of life and wellbeing is of paramount importance to us. We want to reassure you that despite the changes that have come into place, with lockdowns and isolation, we’re striving to maintain the same routine our residents have always enjoyed and keep things running as smoothly as we can.

Please know that despite the current challenges, our aims as a care group have not changed and our main purpose remains keeping your loved ones safe and providing high quality, person-centred care.

keeping you safe
We're all well-stocked and well-trained.

All of our homes PPE, food, medication and cleaning supplies are checked multiple times every week to make sure our homes have the basics and beyond for our residents. Our staff have the latest Covid-19 related infection control training and training sessions have continued throughout the lockdown.

Our homes are following the latest Public Health England guidelines, so when it comes to any concerns or any confirmed cases of Covid-19 in our homes, we can implement the latest safety measures to protect not only your loved ones but also those caring for them.

HH happy hearts
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keeping you connected
Working with the wonders of technology.

Communication is so important to all of us at these times and is vital to our residents’ wellbeing. Our homes have been under lockdown since March but that hasn’t stopped us finding ways to keep our residents in touch with their loved ones. We’ve ensured all our homes have tablets, laptops or Smart TVs so they can enjoy video-calling loved ones, listen to live stream performances, and stay entertained. Our care staff have done a marvellous job in helping residents write letters, send postcards and even let them use their personal devices to video call their family members. The wonders of technology (and how tech-savvy some of our residents are) never ceases to amaze us!

Please get in touch with us to arrange a video call with your loved one.

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keeping you informed
For regular updates, visit our Facebook pages.

Since the lockdown, we’re having to virtually open up our doors and give you an idea of what life is like in our homes. Our Facebook pages give you a genuine idea of every day life in our homes. Visit our Facebook pages for all the latest goings-on. Below are all of our homes’ Facebook business pages so you can see the updates right here if you want to. 

Relatives and friends are also receiving bi-weekly updates via our new newsletter, The Southcare Supporter. This will give you updates on resident welfare, activities, events in the home, how our communities are helping us, thanking our carers and any important updates relating to care homes and COVID-19.

We’ll soon have virtual tours set up in all our homes so you’ll be able to virtually ‘pop in and say hello’.

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your home. your care. your way.

Welcome

to the family.

At Southcare Homes Group, we put the needs of our residents and their families first. That’s why we’ve been able to provide excellent person-centred residential and nursing care across Surrey and Sussex for over 30 years. With us you’ll be sure to find a happy home, exceptional care and a truly unique way of living.

thank you to our supportive communities!

We’ve had so many donations from our local communities and cannot thank you enough for volunteering your time and effort. You’ve been there for us every step of the way since the start of the pandemic. We’ve had donations from local schools, local businesses, family members and friends of residents and from our own staff members. From ear protectors to pizzas to laptops – we’re so grateful to everyone that’s shown such a giving spirit.

choose your home

Creating safe, happy homes with you in mind.

Find peace of mind in our welcoming homes. All managed in accordance with the latest Governmental and Public Health England guidance.

find your southcare home

about southcare homes

At Southcare Homes Group, we put the needs of our residents and their families first. That’s why we’ve been able to provide excellent person-centred residential and nursing care across Surrey and Sussex for over 30 years. With us you’ll be sure to find a happy home, exceptional care and a truly unique way of living.

discover life at southcare

what our families say

speech mark teal

The care staff are just amazing in the home. They are very caring and take good care of my father. The food is also good with a variety of meals. The home and staff are very accommodating to my father's needs.

k, daughter of resident
Parkside Lodge, march 2020

speech mark teal

We immediately felt the warmth and patience from the Manager and staff there. When you walk in it feels like a family home, smells and looks very clean. The Manager and staff have been so kind to my sister.

l, sister of resident
heatherdene, may 2020

speech mark teal

As soon as we brought my mum to look around Freshford Cottage it was a breath of fresh air. My mum enjoys the daily activities and has made new friends. I couldn’t recommend this home highly enough. It’s just brilliant.

h, daughter of resident
freshford cottage, june 2020

about us

Dedicated people working with a smile.

Our highly-qualified staff at Southcare Homes love spending quality time with residents to brighten up their days.

meet the family

living our values

Making sure everything is your cup of tea.

Our company values play a big part in helping us meet the individual needs of each of our residents.

find out more

choose your home

Creating happy homes with you in mind.

We bring the sunshine inside with bright interiors and cheerful faces.

find your southcare home

choose your care

Providing quality care with a personal touch.

We offer a range of care types and tailored care plans to suit the needs of the whole family. 

 
view types of care

choose your way

Giving you a truly unique way of life.

We empower our residents by supporting and adapting our care to suit their personal choices, lifestyles and daily routines.

discover life at southcare

where to start

Considering a care home?

With so many care options available, it can be hard to find the right care for a loved one. Here are five steps to help you find the best care.

start your care journey

careers

Helping you put care back into your career.

At Southcare Homes, we’re always looking for passionate individuals to join us and make a difference in the lives of others.

join the family
dementia-diff

blog

Seeing dementia differently.

Practical ways to help reduce the fear, anxiety and pain that arise when a loved one develops dementia.

read more
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Types of care

In need of respite care?

Southcare Homes provides short-term care in all six homes. Find out which one of our homes best suits you.

read more
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guidance

Moving into a care home?

Here’s everything you need to know before you move into a care home to make the process as smooth as possible.

read more

contact us

  • Southcare Homes Head Office
    49 Grange Road
    Sutton, Surrey
    SM2 6ST

info@southcarehomes.com

Accounts: 020 3004 8251

Visitors are welcome to any one of our homes at any time. So if you’re interested and would like a tour, or want to ask some questions over some tea and biscuits, you’re more than welcome to pop by whenever you like. We look forward to seeing you soon.

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