First up to take on the Living our Values or LOV Challenge is Lime Tree House, our residential home in Ringmer. They decided to focus on our third value, attention. The box below tells you what this value means to us at Southcare Homes. So how did they do? Read on to find out.
VALUE 3: ATTENTION
The little things can go a long way, so we make every effort to meet the needs of our residents – no matter how small
Our more tech-savvy residents wanted a way to contact their relatives that couldn’t visit them as often as they would have liked to. Residents are free to use the phone at any time – some even having phones in their own rooms – but we know how important the little things are to our residents, so we went one step further and set up a resident’s computer with video-calling features – Skype!
As with all new things, the use of Skype will have it’s teething stage but all the staff are happy to help out and we’re encouraging our residents to use it as often as they wish and keep them and their relatives in touch.
It’s been great to get the ball rolling on the Living Our Values Challenge! This has really meant a lot to all of us at Lime Tree House.
What is the Living Our Values Challenge?
It’s where we practise what we preach. One of our homes highlights an instance where they turned one of our company values in an action to make a difference to our residents’ lives. Our five values are support, passion, attention, dedication & empathy.